Inverstor Charter

Vision & Mission

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to:
• Choose the right investment products tailored to their needs.
• Manage and monitor investments to reach their goals.
• Access clear and timely reports.
• Enjoy overall financial wellness.

About Our Services

We, as a SEBI-registered Investment Adviser, commit to:

Transparent Agreements

All clients receive full details—fees, potential conflicts of interest, confidentiality—prior to engagement

Unbiased Risk Profiling

Thorough and impartial assessment of each client's risk appetite and investment suitability

Annual Audits

Ensuring compliance and quality of operations

Complaint Disclosure

Publishing status of all grievances on our website

Regulatory Details

Clearly listing our company information, office locations, registration numbers, and SEBI office affiliations online

Qualified Team

Employing only certified professionals

Professional Communication

Client interactions occur strictly via official lines

Documented Advice

Recording all advice-related interactions from onboarding forward

Ethical Advertising

All marketing conforms to SEBI’s Advertisement Code

Equal Treatment

No client is favored over another when receiving similar services

Services Offered

1. Client Onboarding

Provide agreement copies.
Complete KYC compliance.

2. Full Disclosure

Detail business model, affiliations, compensation structures in onboarding documents.
Refrain from direct access to client accounts or holdings.
Disclose individual risk profiles and any conflicts of interest.
Clearly note usage of AI-driven tools in advisory services.

3. Advisory Process

Tailor advice according to client risk profiles and needs.
Maintain honesty, integrity, and transparency.
Provide all material information—risk, costs, obligations—on recommended products.
Include warnings for complex or high-risk investments.
Maintain confidentiality unless legally required or client-approved disclosure is given.
Adhere strictly to published service timelines.

Grievance Redressal

Through Us

Reach out via official contact channels—your grievance will be addressed within 21 days.

Through SEBI’s SCORES 2.0

Submit grievances at https://scores.sebi.gov.in. Escalation path:
• First level: IAASB (Internal Advisory & Supervisory Body)
• Second level: Securities and Exchange Board of India (SEBI)

Online Conciliation & Arbitration

If unsatisfied, register with SMARTODR for further resolution.

Physical Complaints

SEBI Investor Assistance & Education Office
SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051

Investor Responsibilities

Do’s
  • Engage only SEBI-registered advisers
  • Verify their registration certificate and SEBI number
  • Pay advisory fees through proper banking channels; obtain receipts
  • Request and review your risk profile in-depth
  • Ask questions and clarify advice before acting
  • Evaluate product risk-return, liquidity, and safety
  • Ensure written, signed terms and conditions are in place
  • Be vigilant in all transactions
  • Approach relevant authorities for grievances
  • Inform SEBI of any guaranteed-return schemes
  • Know your rights to exit and seek clarifications
  • Provide feedback on services.
  • Don’t fall for generic stock tips as “advice”
  • Do not transfer funds directly to advisers
  • Avoid promised “assured returns”
  • Don’t rely on rumors or pressured messaging
  • Don’t act on calls/texts alone
  • Beware of discounts or gifts used to entice
  • Don’t trade beyond your risk capacity
  • Never share your online credentials.

Investor Rights

You are entitled to

  • Privacy & confidentiality
  • Transparency in all dealings
  • Fair, equitable treatment
  • Access to full information and disclosures
  • Honest advertising
  • Defined service standards and timelines
  • A voice in grievance processes and timely redress
  • Suitable and goal-aligned product recommendations
  • Option to exit investments per agreement terms
  • Clear guidance on high-risk or complex products
  • Accessible services, including for those differently-abled
  • Opportunity to provide feedback
  • Protection from coercive or unfair contract terms.